/faq/questions-by-category/vetting-troubleshooting en /faq/there-user-guide-system <section class="field field-name-body field-type-text-with-summary field-label-hidden"> <p>Yes, this is supplied when an agency is registered to use the ÀÖ¾ºÌåÓý Vetting Service and is available on the website once logged in via RealMe. Refer to the <a href="/about-us/publication/online-vetting-user-guide">Vetting User Guide</a> for further information.</p> </section> <div class="field field-name-field-faq-audience field-type-taxonomy-term-reference field-label-above"><div class="field-label">Audience:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/faq/information-for/general-public" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">General public</a></div></div></div><div class="field-collection-container clearfix"><div class="field field-name-field-related-info field-type-field-collection field-label-above"><div class="field-label">Related Information:&nbsp;</div><div class="field-items"></div></div></div> Mon, 07 Sep 2020 21:35:27 +0000 akpy35 62129 at /faq/what-do-i-do-if-i-get-first-time-registration-page-when-i-login-realme <section class="field field-name-body field-type-text-with-summary field-label-hidden"> <p>If you have not received a Police ID and activation code or have previously been able to access the vetting website please contact <a href="mailto:queryme@police.govt.nz" target="_blank">queryme@police.govt.nz</a></p> </section> <div class="field field-name-field-faq-audience field-type-taxonomy-term-reference field-label-above"><div class="field-label">Audience:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/faq/information-for/general-public" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">General public</a></div></div></div><div class="field-collection-container clearfix"><div class="field field-name-field-related-info field-type-field-collection field-label-above"><div class="field-label">Related Information:&nbsp;</div><div class="field-items"></div></div></div> Mon, 07 Sep 2020 21:34:38 +0000 akpy35 62128 at /faq/what-internet-browsers-are-supported-use-police-vetting-website <section class="field field-name-body field-type-text-with-summary field-label-hidden"> <p>Internet Explorer version 9 or later, or Google Chrome version 22 or later. Please ensure cookies and Javascript are also enabled.</p> <p>If you are experiencing access errors as an Internet Explorer 11 user you need to add www.police.govt.nz to the IE11 Compatibility View list. Please see the <a href="https://support.microsoft.com/en-us/help/17472/windows-internet-explorer-11-fix-site-display-problems-compatibility-view#ie=ie-11" target="_blank">Microsoft website for instructions</a> on how to do this</p> </section> <div class="field field-name-field-faq-audience field-type-taxonomy-term-reference field-label-above"><div class="field-label">Audience:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/faq/information-for/general-public" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">General public</a></div></div></div><div class="field-collection-container clearfix"><div class="field field-name-field-related-info field-type-field-collection field-label-above"><div class="field-label">Related Information:&nbsp;</div><div class="field-items"></div></div></div> Mon, 07 Sep 2020 21:33:34 +0000 akpy35 62127 at