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What happens after I make a Police report?

webadmin — Wed, 20 Mar 2024 20:13:48 +0000

Find out what happens after you report a crime or incident to Police and how you can request an update, provide more information or get advice.

What we do next

This diagram outlines the process we follow after you make a Police report online, over the phone or at a Police station.

It’s important to understand that:

Police may not attend in person, depending on the nature of your report and how serious it is
if Police can’t proceed any further, we keep your report and review it if we receive more information we can act on.
it may not be a matter for Police

If you need to contact us

To get in touch after you’ve made a Police report, you can use our 105 report update form or call 105 to:

add further information or upload relevant photos/documents
let us know if there is CCTV/video evidence we can access (you can’t load this so we need to know who has it and how to access it)
get an update on your report
withdraw your report, for example if you find the item you reported lost.

Report update form

What you need to provide

If you contact us, you’ll need to use one of these numbers:

your online reference number (eg OR-12345678N), which you get if you report online
your Police case number (eg 123456/1234), which you get if you make any Police report (we send you a Police Acknowledgement Form that includes the number).
your Police event number (eg P012345678), which you may get if you make a call to Police

If you have made a Police report and want to talk to us but don’t have either of these numbers, call us on 105 or visit your local station.

Find a Police station

What happens when I report a stolen vehicle

When you make a stolen vehicle report, we place a stolen alert on the vehicle you reported, using the license plate you provided. If police officers come into contact with the vehicle, the driver or passengers, they may be able to investigate further.

Police’s list of stolen vehicles is publicly available, and other parties may use this to alert Police if they see the vehicle. The licence plate of the vehicle may also be used by Automated Number Plate Recognition (ANPR) systems for real time detection.

If we find your vehicle, we’ll contact you as soon as possible. If you find your vehicle, please let us know.

You can also post on social media to increase the number of people looking for your vehicle. If you do, you can ask people to update the report online, using the case file number.

What you may need for insurance companies, banks or other organisations

If an organisation requires proof that you made a Police report, give them your online reference number or Police case number.

Some things that may not be a Police matter

These could include things such as:

Noisy neighbours

Barking dogs

Fencing disputes

To access information and reporting options across government agencies see:

https://www.govt.nz/

Tips to protect your property

Read our simple steps and watch a video about how to protect your property.

Protect your property and belongings

If you need support or advice

For more information or support you can contact:

Victim information – for information about the legal and court system and other support services for people affected by crime.
Victim Support – if you want to talk to someone about what happened to you
Citizens Advice Bureau – for free, confidential, independent information and advice to anyone
Neighbourhood Support – to help make your community safe, resilient and connected
CERT – if you need to report a cybersecurity problem
NetSafe – for support if you or someone you know has been harmed online
Human Rights Commission – if you need to report unlawful discrimination, for example harmful or hate speech, or racial harassment.

Audience:

General public

How can I make an online report at 105.police.govt.nz and hide the fact I did?

akpy35 — Fri, 04 Sep 2020 03:19:55 +0000

The easiest way to make a 105 online report without anyone knowing about it is to complete the report in a private/incognito window/tab or to delete or erase your browsing history after you have completed the report. This will enable you to hide your internet activity so no one else using your computer or device will know you have contacted Police. Alternatively you could use a public computer at a library or ask to use someone else’s device.

You can find more information about hiding your online activity here:

If you’re concerned for your own or someone else’s safety, please don’t hesitate to contact Police. We encourage you to use whatever means you prefer to reach out to us (which may be online via 105). If you can't decide if it's an emergency and you're still worried, call 111 and ask us. We'll help you work out what to do.

Remember you can always report a crime or get advice by visiting your local Police station and speaking to the person at the front counter. You may be able to speak to an officer straight away, and are welcome to bring a support person with you.

Audience:

General public

Can I make an anonymous online report using 105.police.govt.nz?

akpy35 — Fri, 04 Sep 2020 03:19:08 +0000

You can’t file an anonymous report via 105 as we need some personal information in order to follow up on your case. If you want to report a crime to Police without your name or contact details attached, please use Crime Stoppers* or by calling 0800 555 111.

* Crime Stoppers is an independent charity that helps New Zealanders fight crime by providing an anonymous and simple way to pass on information.

Audience:

General public

How do I become a 105 Police Communicator?

akpy35 — Fri, 04 Sep 2020 03:18:33 +0000

If you are interested in becoming a 105 Police Communicator, you can find out more information and apply.

Audience:

General public

Where can I find 105 resources?

akpy35 — Fri, 04 Sep 2020 03:18:00 +0000

The 105 resources page contains a number of posters and flyers. This includes easy to understand school collateral to help teachers communicate the new number. Our School Community Officers will also have this material on hand.

Businesses and organisations who welcome international visitors should find our flyer to help communicate the new 105 number translated into the top ten visitor languages helpful.

The flyers and posters are available to download in:

English
Māori
Arabic
Chinese (Simplified)
Filipino (Tagalog)
Hindi
Japanese
Korean
Samoan
Tongan

Audience:

General public

Having trouble calling 105?

akpy35 — Fri, 04 Sep 2020 03:17:05 +0000

If you are having trouble connecting to 105 when you call, you may be having issues with your device or phone line. Check in with your phone service provider in the first instance, but feel free to go to 105.police.govt.nz or call 0800 105 105 in the meantime.

Audience:

General public

Will I be able to call 105 from an internet or overseas-based phone system?

akpy35 — Fri, 04 Sep 2020 03:16:21 +0000

No, internet-based or international-based phone systems will not dial out to 105. You can let us know about any non-emergency situation or get in touch online at 105.police.govt.nz and, depending on which country and phone system you are calling from, you may be able to call +64 49 105 105 (however you may incur international toll charges).

Audience:

General public

Will I be able to call 105 from messaging apps such as ‘Skype’ or ‘WhatsApp’?

akpy35 — Fri, 04 Sep 2020 03:15:35 +0000

No, computer and mobile apps are typically internationally managed and operated. It is unlikely you will be able to contact 105 from apps to talk to Police for non-emergency matters, so please use 105.police.govt.nz or call 105 from a phone line.

Audience:

General public

Is there a text based 105 service available?

akpy35 — Fri, 04 Sep 2020 03:14:58 +0000

No, a text-based service is currently not available for 105. Please complete a report at 105.police.govt.nz.

Learn about and register for the 111 text-based service here.

Audience:

General public

What other ways can people report non-emergency situations to Police?

akpy35 — Fri, 04 Sep 2020 03:14:18 +0000

As well as in station or by calling 105, you can also go online to 105.police.govt.nz to report any non-emergency situations or get in touch for general advice or queries.

Audience:

General public

�־����� - 105 Non-Emergency

What happens after I make a Police report?

What we do next

If you need to contact us

What you need to provide

What happens when I report a stolen vehicle

What you may need for insurance companies, banks or other organisations

Some things that may not be a Police matter

Tips to protect your property

If you need support or advice

How can I make an online report at 105.police.govt.nz and hide the fact I did?

Can I make an anonymous online report using 105.police.govt.nz?

How do I become a 105 Police Communicator?

Where can I find 105 resources?

Having trouble calling 105?

Will I be able to call 105 from an internet or overseas-based phone system?

Will I be able to call 105 from messaging apps such as ‘Skype’ or ‘WhatsApp’?

Is there a text based 105 service available?

What other ways can people report non-emergency situations to Police?

�־�� - 105 Non-Emergency